Hidden Hotel Secrets: Confessions Of Housekeeping Staff

Cross My Heart And Hope To Lie

Individuals who work at hotels are supposed to provide the most pleasant experience possible for their guests. They want these guests to come back, and building a relationship with them can improve the chances of a guest returning. Although a guest may have a bad experience at a particular hotel or have a problem with some of the employees, the hotel staff has to keep up the illusion that all is well.

Here are some of the fibs told be hotel employees to unhappy guests. Staff might tell their guest that all of the rooms in a hotel are the same (if said guest is unhappy with the size or condition of their room). The hotel staff must also apologize even if the guest is the one in the wrong. Housekeeping staff and other hotel workers must deeply apologize and express a hope that their guest returns again soon.